Refund & Returns Policy

Our calendars and planners are personalized and printed on demand, so they generally can't be resold or returned like a stock item. Please review your live preview carefully before ordering.

If your order arrives damaged, misprinted, or different from the design you approved, we'll make it right. Contact us within 14 days of delivery with your order number and clear photos, and we'll reprint or refund the affected item at no cost to you.

Because production can begin quickly, please contact us as soon as possible if you need to change or cancel. If your order hasn't yet been sent to print, we'll cancel and refund it in full.

We're unable to refund issues caused by content you provided — for example typos, low-resolution photos, or an incorrect country selection — since you approve the final design at checkout.

Approved refunds are returned to your original payment method via Stripe, typically within 5–10 business days.

Need help with an order? Email orders@luminacalendars.com and we'll take care of you.